Frequently Asked Questions

Q: How fast is activation after checkout?

Activation is typically instant. Your access details are sent to the email used at checkout within minutes. Check spam/promotions if you don’t see it, or contact support.

Q: Which devices are supported?

Amazon Fire TV/Firestick, Android phones and tablets, and Android TV are supported. iOS and Smart TV can be used via compatible player apps.

Q: How do I install on Fire TV with Downloader?

Open the Downloader app, enter our code, follow on-screen steps, then sign in. See the Fire TV guide for details.

Q: How do I install the Android APK?

Download the latest APK from our site, allow installs from this source, then open and sign in. See the Android guide for details.

Q: How can I fix buffering during live events?

Switch to an alternate server, restart router/Fire TV, use 5GHz Wi-Fi or Ethernet, disable VPN/proxy, and clear app cache. Contact support if issues persist.

Q: I didn’t receive the activation email

Check spam/promotions and search for Apollo Group TV. If still missing, contact support with your order number and device.

Q: How many devices can I use?

Plans are for personal use. Simultaneous streams/devices may be limited per plan to protect quality. Contact support for options.

Q: Which payment methods do you accept?

We accept major cards such as Visa, MasterCard, and American Express. Available options are shown at checkout.

Q: Do you offer refunds?

Yes. We offer a 7-day money-back guarantee if we cannot get you streaming on a supported device. See our Refund Policy.

Q: How do renewals and cancellations work?

If your plan is set to auto-renew, it renews at the end of the term unless you cancel beforehand. Manage via your account or contact support.

Find answers about setup, devices, billing, and troubleshooting. Use the search or filter by category below.

All Setup Devices Billing Account Troubleshooting

Top questions

How fast is activation after checkout? Setup

Activation is typically instant. Your access details are sent to the email used at checkout within minutes. If you don’t see it, check Spam/Promotions or contact support.

Which devices are supported?Devices

Supported: Amazon Fire TV/Firestick, Android phones & tablets, and Android TV. iOS/Smart TV are supported via compatible player apps. See Setup Guides.

How do I install on Fire TV with Downloader?Setup

Open the Downloader app on Fire TV, enter our code (see the Help page or hero), follow on-screen steps, then sign in. Full steps here: Fire TV Guide.

How do I install the Android APK?Setup

Download the latest APK from our site, allow installs from this source, then open and sign in. See Android Guide.

How can I fix buffering during live events?Troubleshooting

Switch to the alternate server in app settings (or ask support).
Restart router/Fire TV, use 5 GHz Wi-Fi or Ethernet, close other downloads.
Disable VPN/proxy. Clear app cache. If issue persists, contact support.

I didn’t receive the activation emailAccount

Check Spam/Promotions and search “Apollo Group TV”. If still missing, contact support with your order number and device.

How many devices can I use?Devices

Plans are intended for personal use. Simultaneous streams/devices may be limited per plan to protect quality. If you need more, ask support about available options.

Which payment methods do you accept?Billing

We accept major cards (e.g., Visa, MasterCard, Amex) and other methods based on region. You’ll see available options at checkout.

Do you offer refunds?Billing

Yes — we have a 7-day money-back guarantee if we can’t get you streaming on a supported device. Read the Refund Policy.

How do renewals and cancellations work?Billing

If your plan is set to auto-renew, it will renew at the end of each term unless you cancel beforehand. Manage via your account or contact support.

Do you offer EPG and Catch-Up?Setup

Yes, EPG is available on most channels and Catch-Up is offered where supported. Availability can vary by region or channel.

Are subtitles available?Setup

Many movies & series include subtitles. Use the player’s Subtitles or CC option to select a language if available.

Can I use a VPN?Troubleshooting

You typically don’t need a VPN. If you use one, choose a nearby server. Some routes may be blocked; if you see errors, turn VPN off or ask support to adjust your route.

Do you have a free trial?Billing

We don’t offer free trials. Instead, we provide a 7-day money-back guarantee if we can’t get you streaming on a supported device.

How do I update my account email or details?Account

Contact support from your current email with the new details you’d like to use. We’ll verify ownership and update your account.

Didn’t find your answer? Visit the Help Center or contact support — we’re here 24/7.