Contact Us

Common reasons

Why customers contact us

Subscription & renewal questions
Didn’t receive activation email / code
Billing or payment clarifications
App sign-in or playlist issues
Device compatibility (Fire TV, Android, iOS, Smart TV, Web Player)

Fire TVAndroid iOS/iPadOSLG/Samsung Web Player

Best practice

What to include in your email

Your order ID (if available)
The email used for purchase
Device & app version (e.g., Firestick 4K Max)
A brief description of the issue (+ any error text)
Time zone & preferred reply language (EN/AR)

These details help us resolve most requests in the first reply.

Helpful links

Quick links

Service notes

About Apollo Group TV support

We provide email support for Apollo Group TV across supported regions and devices. If you didn’t receive your activation email, check your spam/junk folder and search for “Apollo Group TV”.

For live events, performance can depend on your connection. We recommend 5 GHz Wi-Fi or Ethernet where possible. If your ISP blocks traffic, a reputable VPN may be required.

FAQ

Frequently asked questions

Where do I contact Apollo Group TV?

Use the form above or email contact@apollogroupetvs.com. We handle all support by email (no WhatsApp or live chat).

I didn’t get my activation email.

Check spam/junk and search for “Apollo Group TV”. If still missing, message us with your purchase email and order ID.

Which devices are supported?

Fire TV/Firestick, Android, iOS/iPadOS, select LG/Samsung Smart TVs (via compatible players), and our Web Player.

How can I speed up troubleshooting?

Include device model, app version, steps to reproduce, and any error messages—plus your order ID if you have it.

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