1. 3-Day Money-Back Guarantee
We offer a **full 3-day (72-hour) money-back guarantee** on all new subscription purchases. We encourage all new customers to thoroughly test the quality and stability of our service, channels, and VOD library within this period.
If you are not entirely satisfied with your **Apollo Group TV** subscription for any reason related to service quality or technical malfunction, you may request a refund within 72 hours of purchase.
2. Eligibility and Conditions
To be eligible for a refund, the following conditions must be strictly met:
- The refund request must be submitted via our official support channels within **72 hours** of the initial purchase timestamp.
- The issue must be due to a verifiable technical error on our side (e.g., permanent downtime, major channel loss).
- We must be given reasonable time (up to 48 hours) to attempt to resolve the reported issue.
Non-Refundable Circumstances
Refunds will generally **NOT** be granted in the following situations:
- If the request is submitted after the 72-hour guarantee window has closed.
- Issues caused by the user's local setup (slow internet connection, incompatible device/player software).
- If you changed your mind or failed to test the service within the 72-hour period.
- A refund has already been processed for the specific service/account.
3. How to Request a Refund
All refund requests must be initiated through our **official support ticketing system**. This ensures proper tracking and processing.
- Visit our Support Portal.
- Select the category **"Billing & Refund Request"**.
- Provide your **Original Purchase Email Address** and the **Transaction ID** for verification.
- The support team will review the request and respond with a resolution within 2-3 business days.
Approved refunds are typically processed back to the original payment method within **5-10 business days**, depending on your bank or payment provider.
